Check out the latest episode of 3PL Live featuring an insightful conversation with Liz Hawblitzel of Crossed Logistics.
In this episode, we delve into the strategies that can help freight agents distinguish themselves in the industry, with a special focus on three key elements: pricing, technology utilization, and exceptional service.
During our conversation, Hawblitzel shared a compelling story about one of her most significant clients who experienced a lost shipment.
In an effort to expedite issue resolution and cultivate a strong client-broker bond, Hawblitzel made the proactive choice to visit the Estes terminal.
She not only brought some food as a gesture of goodwill but also personally engaged with the terminal staff. Remarkably, within just an hour, they were able to locate the missing shipment.
This episode highlights the principle of reciprocity in action, where Liz’s thoughtful actions led to a positive outcome for both her client and the Estes terminal.
Tune in to gain valuable insights into standing out as a freight broker and building lasting business relationships.